Terms of service
Kipnook · ABN 50 716 795 024 · Perth, Western Australia · hello@kipnook.com.au
1. About these terms
These terms apply when you use kipnook.com.au or buy from us. By placing an order you agree to them. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
2. Who we are
Kipnook is a business name registered to Ronan Oliveira de Azevedo (sole trader), ABN 50 716 795 024, based in Perth, Western Australia. We are an Australian online retailer of dog and cat products made by other brands. We do not hold stock: products are dispatched to you directly from the warehouses of the brands we sell. Brand names and trade marks belong to their owners and are used only to identify the products we sell.
3. Products and information
We take care to describe and show products accurately, including size, materials and care. Colours can look slightly different on screens. Product images may be supplied by the brand. If a product you receive does not match its description, our Returns & Refunds Policy applies.
4. Prices and GST
All prices are in Australian dollars. Kipnook is not registered for GST, so no GST is charged on our prices and we do not issue tax invoices. Delivery charges are shown at checkout before you pay. If a price is clearly displayed in error, we will contact you before processing the order and you can choose to proceed at the correct price or cancel for a full refund.
5. Orders and acceptance
Your order is an offer to buy. We accept it when we email you a dispatch confirmation. Before then we may decline or cancel an order, for example if an item is unavailable or a payment looks fraudulent. If we cancel, we refund any amount paid in full to your original payment method.
6. Payment
Payments are processed securely by Shopify Payments. We never see or store your full card details.
7. Availability
Stock is held by the brands we sell and can change quickly. If an item becomes unavailable after you order, we will tell you promptly and refund you in full, unless you choose a suitable alternative.
8. Cancelling an order
You can cancel free of charge before your order is dispatched by emailing hello@kipnook.com.au with your order number. Once an order has been dispatched, our Returns & Refunds Policy applies.
9. Delivery
We deliver within Australia only. Delivery estimates and charges are explained in our Shipping Policy and on each product page. Risk in the goods passes to you on delivery.
10. Returns and consumer guarantees
See our Returns & Refunds Policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
11. Liability
To the extent permitted by law, and subject always to your rights under the Australian Consumer Law, we are not liable for loss that was not reasonably foreseeable when you placed your order, or for indirect business losses.
12. Using our website
Content on this website, including text, design and our own images, belongs to Kipnook or its licensors and must not be copied for commercial use without permission. You agree not to misuse the website, including by attempting to interfere with its security or operation.
13. Privacy
We handle personal information as described in our Privacy Policy.
14. Changes
We may update these terms from time to time. The version on this page when you place an order applies to that order.
15. Governing law
These terms are governed by the laws of Western Australia, Australia.
16. Contact
Questions about these terms: hello@kipnook.com.au.